Refund Policy
Numismatic Information and Product Disclaimer
Aevum Numismatics makes reasonable efforts to describe each coin accurately using the information available to us. Dates, rulers, mints, denominations, and other attributions may be debated or revised as numismatic research develops. We will identify material uncertainty when we know of it.
Coin condition is described to the best of our ability. Product photographs are intended to show the coin clearly. If a photograph is representative rather than of the exact coin being sold, we will say so in that product listing. Coins included in a monthly subscription may vary in type, design, and condition as described in the subscription offer.
Historical and educational material on this site is for general informational purposes. It is not a professional appraisal, authentication opinion, or investment advice. Coin prices and market values can change; we do not promise future value or investment returns. Any specific product description or written promise about a coin remains part of that offer.
Returns and Refund Policy
We want you to feel confident collecting with Aevum Numismatics. If there is a problem with your order, please contact us through the website’s contact form within 14 calendar days after delivery. Include your order number and a brief description of the issue. For damage or an incorrect item, please include clear photos of the coin and packaging.
Returns
Returns must be approved before you send an item back. We’ll provide return instructions after reviewing your request. Please return the same coin you received, with any included documentation and packaging. Coins must not be cleaned, altered, or removed from a sealed holder, if applicable.
After we receive and inspect the return, we’ll email you about the refund decision. Approved refunds will be sent to the original payment method, generally within five business days. Your bank or payment provider may take additional time to post the refund.
Damaged, incorrect, or misdescribed items
If your order arrives damaged, contains the wrong coin, or is materially different from its product description, contact us within 14 calendar days of delivery. If we confirm the issue, we’ll arrange a suitable remedy, such as a replacement or refund. We’ll cover reasonable return shipping for an item we sent incorrectly or that was materially misdescribed.
Change-of-mind returns
You may request a return within 14 calendar days of delivery if you change your mind. The coin must be returned in the same condition, with its included documentation and packaging. The buyer is responsible for return shipping, and the original shipping charge is not refundable.
Monthly coin subscriptions
You can cancel your subscription through the “My Subscriptions” area of the website or by contacting us. Cancel before the next renewal order is created to avoid the next charge. Canceling stops future renewals; it does not automatically refund an order that has already been billed or processed.
Subscription coins may vary in type, design, and condition as described in the subscription listing. A subscription coin may be returned under the same 14-day process above if it arrives damaged, is incorrect, or is materially different from the offer.
Shipping delays
If we cannot ship an order within the timeframe stated at checkout, we’ll contact you with an update and offer the option to wait or cancel the unshipped order for a refund.